Technical Writer

Whom do we need?

We are seeking a talented and detail-oriented Technical Writer to join our team. The Primarily responsible for this role is to creating reusable documentation across web publishing.

This documentation will include:
  • Documentation for external and, at times, internal front-end design teams working on website creation.
  • Documentation for several development squads building and adapting the platform and products components.
  • Marketing collateral for web publishing platforms and products.

This role covers both technical and non-technical audiences.

Qualifications and Requirements
  • Contribute user-centric, high-quality documentation
  • Work closely with stakeholders to create, refine, and continuously improve documentation
  • Work closely with other Technical Writers to identify and address technical documentation gaps
  • Pro-actively engage and collaborate with teams to improve user experience and documentation quality
  • Demonstrable experience in software Technical Writing: interviewing subject matter experts (SMEs), creating user-centric written documentation, articulating technical content for a range of audiences (work sample portfolio encouraged)
  • Proficiency with Confluence, GitHub, and Markdown
  • Native-level proficiency in US English (written and spoken)
  • Experience working with developer, product, and QA professionals
  • Experience managing documentation user feedback
  • Experience working in both front and back-end web development documentation.
  • Experience in technical writing for development platforms.
  • Experience with collecting and applying documentation user metrics and analytics.
  • Experience supporting multiple agile development teams simultaneously.

Experience running service-level scalable/reusable documentation systems

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