Customer Experience Management Business Analyst

Who Are We?

NewPage is a digital health solutions company. We devote ourselves to advance the quality of life by enhancing the health and optimizing the longevity of human race. We do this by, passionately building futuristic technologies for global organizations across healthcare eco-system. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation. NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Health Care Solution Providers”.

What We Offer?

We are shaping a company that works smart and grows with agility. We offer you a flexible and remote work environment where you will engage with intelligent colleagues, seamlessly collaborating to develop inventive technologies that solve our clients’ business challenges. As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life balance, generous earnings and opportunities for growth and development.

Whom do we need?

We require a Business Analyst to join the team and own two key services as we continue to grow and cover more areas of our business. Journey Orchestration – Maintain our JO capability on Thunderhead and continue to work with marketing colleagues on experiments that teach us how better to use it and how we can adopt this more widely. Work with other teams to assess the Adobe suite of JO tools and make decisions / build plans for whether we migrate to this new tooling. Customer Experience Management (CXM) – Continue to integrate Medallia CXM services with customers core data and work to scale operations as surveys and touchpoints become a core part of our global market effort. Closing the Loop and getting feedback is critical to our success and to become a data driven marketing organisation.

Role & Responsibilities

As a Business Analyst, you will be responsible for identifying requirements and translating or decomposing those needs into Epics and Stories with acceptance criteria and additional supporting documentation as needed such as process flows and testing scenarios.

  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Facilitate backlog refinement sessions to ensure that acceptance criteria are clearly documented, accurate and testable.
  • Collaborate with development and testing teams to provide subject matter expertise.
Required Skills
  • Extensive experience leading a team in the analysis of requirements, breakdown of epics and stories and delivery to well refined acceptance criteria and team definition of Ready standards.
  • Experience with Agile team processes, including Scrum, Scrumban.
  • Experience with the types of process problems that come when trying to build complex, new Functionality in Large organizations.
  • The Ability to be comfortable with uncertainty.
  • Strong written and spoken English.
  • Excellent stakeholder communication, management, and negotiation skills.
  • Familiarity with remote working and comfort being on camera during video calls to communicate with the team and stakeholders.
  • Experience in MarTech Space and tools and technology is hugely beneficial.
  • Able to work in the EST time zone, no matter your physical location. Though relative physical proximity is desired. Having people working at 5am or 11pm is not something we will accept for long periods.
  • Able to work on (or prefers to work on) Macs as one may be required due to security and network access.
How to reach us?

ramadevi.bhumireddy@newpage.io Find us on – www.newpage.io

Salesforce Data Engineer

Who Are We?

NewPage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing health and optimizing the longevity of the human race. We do this by, passionately building futuristic technologies for global organizations across healthcare eco-. We partake at every system stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation.
NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Health Care Solution Providers and Great Place to Work Certified (GPTW) 2023.”.

What do We offer?

We are shaping a company that works smart and grows with agility.

  • We offer you a flexible and remote work environment where you will engage with intelligent colleagues, seamlessly collaborating to develop inventive technologies that solve our client’s business challenges.
  • As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life balance, generous earnings, and opportunities for growth and development.
Whom do we need?

We are seeking a talented, experienced Salesforce Data Engineer who works with various IT teams and business partners to Focus on AWS and salesforce-Sales & service cloud. Strong data flow/recipes/connections and design, develop, and deploy dashboards, visualizations, and analytics with Tools & Technologies such as Informatica, MuleSoft, ETL, Snowflake, Veeva CRM, and some Others to add are MDM, Python, Stratus, etc. Must be able to Collaborate and work with the Program managers, Data architect & fellow engineers on business deliverables using agile development practices.

Role & Responsibilities:
  • Conceptualize, design, create, and support the implementation of analytics, analytics API, reports, and dashboards for business partners.
  • Work with business owners and data analysts across the organization to understand requirements and develop technical specifications.
  • To Provide technical solutions to all salesforce-related asks using LWC & new salesforce flavors.
  • Good communication skills for interacting with clients in order to understand business requirements.
  • Providing Effort Estimates.
  • Completing POCs to demonstrate solution feasibility.
  • Documenting implantation and development of complex modules.
  • Managing the team. Helping the team to understand requirements, reviewing their work, and resolving their technical queries.
  • Must follow the definition of salesforce effectiveness, and metrics, administer the Salesforce Cloud CRM and Veeva system, ETL processes in Data Warehouse, using Veeva Data Loader tools.
  • Extensively used Informatica client tools – Source Analyzer, Warehouse Designer, Mapping Designer, Mapplet Designer, Transformation Developer, Informatica Repository Manager, and Informatica Workflow Manager.
Qualifications?
  • Experience 7+ Years.
  • Extensive experience in Salesforce Data Architect / Data Consultant roles.
  • Experience with data integrations.
  • Experience with Data Hierarchy.
  • Review data requests, data analysis, and transformation.
  • Review any data-related user stories and translate that into technical solutions, documenting acceptance criteria and solution design documents.
  • Data mapping.
  • Strong understanding and experience with ETL processes.
  • Focus on AWS and Salesforce – Sales & Service cloud.
  • INFORMATICA, MuleSoft, ETL, Snowflake, Veeva CRM.
  • Others: MDM, Python, Stratus, etc.

How to reach us?

Feel free to reach us on deepak.kumar@newpage.io

Adobe Workfront Assets Developer

Who Are We?

NewPage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing health and optimizing the longevity of the human race. We do this by, passionately building futuristic technologies for global organizations across healthcare eco-. We partake at every system stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation.
NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Health Care Solution Providers”.

What do We offer?

We are shaping a company that works smart and grows with agility.

  • We offer you a flexible and remote work environment where you will engage with intelligent colleagues, seamlessly collaborating to develop inventive technologies that solve our client’s business challenges.
  • As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life balance, generous earnings, and opportunities for growth and development.
Whom do we need?

We are looking for an Adobe Solution Architect with the ability to balance business and technology acumen, including the ability to articulate high-level technical solutions to business, problems and tie the solutions to program success criteria. One who can develop robust recommendations and identify critical dependencies & gaps. Having experience with Adobe
products – AEM, Franklin, Workfront, Assets, etc. is essential.

Requirements
  • 10+ years of experience working designing and building enterprise technology solutions.
  • Ability to transform requirements into conceptual architecture design documents.
  • Strong architectural skills in Adobe experience manager
  • In-depth understanding of the typical use cases of Digital Platform implementations especially CMS and Analytics, Personalization, DAM, Mobile strategies, etc.
  • Good knowledge of Adobe upgrade and CMS migration process.
  • Exposure to AEM, Franklin, Workfront, Assets, etc. needed.
  • Adobe product experience such as AEM, Franklin, Workfront, Assets, etc. is essential.
  • Strong background in leading large web-based systems, or complete software product life cycle exposure
  • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines.
  • Provide solution design oversight and act as an expert liaison between business and technology teams to establish the technical vision.
  • Explore innovation opportunities and establish best practices, policies, and frameworks.
  • Outstanding problem-solving and analytical skills, including the ability to create clear observations, analyses, and conclusions based on customer interviews and data.
  • Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
  • Team player who can collaborate with multiple stakeholders to arrive at the best solution.
  • Good communication skills – Written and verbal.

How to reach us?

Feel free to reach us on Bhavik.Rathod@newpage.io

Adobe Workfront Fusion Developer

Who Are We?

NewPage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing health and optimizing the longevity of the human race. We do this by, passionately building futuristic technologies for global organizations across healthcare eco-. We partake at every system stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation.
NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Health Care Solution Providers”.

What We Offer?

We are shaping a company that works smart and grows with agility.

  • We offer you a flexible and remote work environment where you will engage with intelligent colleagues, seamlessly collaborating to develop inventive technologies that solve our client’s business challenges.
  • As part of our team, you will enjoy an employee-centric culture, supportive peers, work-life balance, generous earnings, and opportunities for growth and development.
Whom do we need?

We are seeking a talented, experienced Martech Consultant to join our team and help us maximize the value of our digital asset management (DAM) and workflow management tools. The ideal candidate will have a solid understanding of Workfront and AEM from both a functional and technical perspective as well as be experienced in Workfront Fusion. The ability to work in a fast-paced, agile environment is required.

Role & Responsibilities
  • Led discovery, design, configuration, and launch sessions with key stakeholders to produce sophisticated solutions based on business needs.
  • Manage roles and permissions in Workfront and AEM.
  • Maintain all configuration documentation.
  • Create and manage Workfront Fusion scenarios.
  • Create custom reports.
  • Migrate assets from legacy DAM into AEM Assets.
  • Lead native and custom integration conversations and activities.
Qualifications?
  • 3+ years of experience working directly in Workfront and AEM Assets
  • Previous experience with Workfront Fusion
  • Familiarity with agile ways of working
  • Experience with digital marketing technologies
  • Adobe Workfront certification a plus
  • Adobe Workfront Fusion certification a plus
  • Adobe AEM certification a plus

How to reach us?

Feel free to reach us on Bhavik.Rathod@newpage.io